Privacy Policy

1. Data protection at a glance

General information

The following information provides a straightforward overview of what happens to your personal data when you visit this website. Personal data means any information that can be used to identify you personally. Detailed information about data protection can be found in the privacy policy set out below.

Data collection on our website

Who is responsible for collecting data on this website?

Data processing on this website is carried out by the website operator. Their contact details can be found in the section “Information about the controller” in this privacy policy.

How do we collect your data?

Some data is collected when you provide it to us, for example information entered into a contact form. Other data is collected automatically by our IT systems, or with your consent, when you visit the website. This mainly includes technical data, such as your browser, operating system and the time you access a page. This data is collected automatically as soon as you enter the website.

What do we use your data for?

Some data is collected to ensure that the website operates without errors. Other data may be used to analyse how you use the website.

What rights do you have regarding your data?

You have the right at any time to obtain, free of charge, information about the origin, recipients and purpose of your stored personal data. You also have the right to request correction or deletion of this data. If you have consented to data processing, you may withdraw that consent at any time with future effect. Under certain circumstances, you also have the right to request restriction of the processing of your personal data. You may also lodge a complaint with the competent supervisory authority. You can contact us at any time about these or any other data protection questions.

Analytics tools and third-party tools

When you visit this website, your browsing behaviour may be evaluated statistically, primarily using analytics software. Detailed information about these tools is provided in the privacy policy below.

2. Hosting

External hosting

This website is hosted by an external service provider (hosting provider). Personal data collected on this website is stored on the hosting provider's servers. This may include IP addresses, contact enquiries, metadata and communications data, contractual data, contact details, names, website access records and other data generated through a website.

We use the hosting provider to fulfil contracts with prospective and existing customers (Article 6(1)(b) GDPR) and in our legitimate interest in providing a secure, fast and efficient online service through a professional provider (Article 6(1)(f) GDPR). Where appropriate consent has been requested, processing is based exclusively on Article 6(1)(a) GDPR and Section 25(1) of the German Telecommunications-Telemedia Data Protection Act (TTDSG), insofar as that consent covers storing cookies or accessing information on the user's device, such as device fingerprinting. Consent may be withdrawn at any time. Our hosting provider processes your data only to the extent necessary to fulfil its contractual obligations and follows our instructions regarding that data.

We use the following hosting provider: Osna-Solution UG, Am Pappelgraben 56, 49080 Osnabrück, Germany.

Processing on our behalf

We have entered into a data processing agreement (DPA) with the provider named above. This agreement is required under data protection law and ensures that the provider processes the personal data of our website visitors only on our instructions and in accordance with the GDPR.

3. General information and mandatory disclosures

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection provisions and this privacy policy. Various personal data is collected when you use this website. Personal data is information that can identify you personally. This policy explains what data we collect, what we use it for, and how and why it is processed. Please note that data transmission over the internet, for example by email, may have security vulnerabilities. Complete protection against access by third parties is not possible.

Information about the controller

The controller responsible for data processing on this website is:
TrailerOne GmbH, Gewerbepark 18, 49143 Bissendorf, Germany, Telephone: +49 5402 96526-10,
Email: mail@trailer.one

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data, such as names or email addresses.

Retention period

Unless a more specific retention period is stated in this policy, we retain your personal data until the purpose for processing no longer applies. If you submit a valid request for deletion or withdraw your consent, your data will be deleted unless there are other legally permissible grounds for retaining it, such as tax or commercial-law retention obligations. In that case, deletion will take place when those grounds cease to apply.

General information on the legal bases for data processing on this website

Where you have consented, we process your personal data under Article 6(1)(a) GDPR or Article 9(2)(a) GDPR if special categories of data under Article 9(1) GDPR are involved. If you expressly consent to transfers of personal data to third countries, processing is also based on Article 49(1)(a) GDPR. Where you consent to storing cookies or accessing information on your device, for example through device fingerprinting, processing is additionally based on Section 25(1) TTDSG. You may withdraw consent at any time. Where processing is necessary to perform a contract or take pre-contractual steps, the legal basis is Article 6(1)(b) GDPR. Where processing is necessary to comply with a legal obligation, the legal basis is Article 6(1)(c) GDPR. Processing may also be based on our legitimate interests under Article 6(1)(f) GDPR. The applicable legal basis for each activity is explained in the following sections.

Data protection officer

We have appointed a data protection officer for our company.
sicdata Unternehmensberatung, Tobias Erdmann e.K., Heiligenstock 34c, 42697 Solingen, Germany, Telephone: 0212 7387240, Email: info@sicdata.de

Information on transfers to the USA and other third countries

We use tools provided by companies based in the USA or other third countries that may not offer an adequate level of data protection. When these tools are active, your personal data may be transferred to and processed in those countries. We point out that a level of protection comparable to that in the EU cannot be guaranteed in these countries. For example, US companies may be required to disclose personal data to security authorities without affected individuals being able to challenge this in court. It is therefore possible that US authorities, including intelligence agencies, may process, analyse and permanently store data held on US servers for surveillance purposes. We have no influence over these activities.

Withdrawal of your consent to data processing

Many data processing activities are possible only with your express consent. You may withdraw consent already given at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Right to object to data collection and direct marketing (Article 21 GDPR)

Where processing is based on Article 6(1)(e) or (f) GDPR, you have the right at any time to object to the processing of your personal data on grounds relating to your particular situation. This also applies to profiling based on those provisions. The relevant legal basis is identified in this policy. If you object, we will cease processing the personal data concerned unless we demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is necessary to establish, exercise or defend legal claims (Article 21(1) GDPR). Where your personal data is processed for direct marketing, you may object at any time to processing for that purpose, including related profiling. Following such an objection, your personal data will no longer be used for direct marketing (Article 21(2) GDPR).

Right to lodge a complaint with a supervisory authority

In the event of a GDPR infringement, data subjects have the right to lodge a complaint with a supervisory authority, particularly in the Member State of their habitual residence, place of work or the location of the alleged infringement. This right is without prejudice to other administrative or judicial remedies.

Right to data portability

You have the right to receive data that we process automatically on the basis of your consent or to perform a contract in a commonly used, machine-readable format, or to have it provided to a third party. Direct transfer to another controller will be carried out only where technically feasible.

SSL or TLS encryption

For security reasons and to protect confidential information such as orders or enquiries sent to us, this website uses SSL or TLS encryption. You can recognise an encrypted connection when the browser address changes from “http://” to “https://” and a padlock symbol appears in the address bar. When SSL or TLS encryption is enabled, third parties cannot read the data you transmit to us.

Access, deletion and correction

Within the scope of applicable law, you have the right at any time to obtain free information about your stored personal data, its origin and recipients, and the purpose of processing, and, where applicable, to have it corrected or deleted. You may contact us at any time about these or other questions concerning personal data.

Right to restriction of processing

You have the right to request restriction of the processing of your personal data and may contact us at any time to do so. This right applies in the following cases: If you dispute the accuracy of personal data held by us, we generally need time to verify it; during that period you may request restricted processing. If processing was or is unlawful, you may request restriction instead of deletion. If we no longer need your data but you require it to establish, exercise or defend legal claims, you may request restriction rather than deletion. If you have objected under Article 21(1) GDPR, our interests must be weighed against yours; while this assessment is pending, you may request restriction. Where processing has been restricted, apart from storage, the data may be processed only with your consent, to establish, exercise or defend legal claims, to protect the rights of another natural or legal person, or for reasons of important public interest of the EU or a Member State.

Objection to unsolicited advertising emails

We hereby object to the use of contact details published to meet legal notice requirements for sending unsolicited advertising or informational material. The website operators expressly reserve the right to take legal action against unsolicited advertising, including spam emails.

4. Data collection on our website

Cookies

Our websites use cookies. Cookies are small text files that do not harm your device. They are stored either temporarily for a session (session cookies) or permanently (persistent cookies). Session cookies are automatically deleted when your visit ends. Persistent cookies remain on your device until you delete them or your browser deletes them automatically.

Third-party cookies may also be placed on your device when you visit our website. These allow us or you to use certain third-party services, such as payment processing. Cookies serve different purposes. Many are technically necessary because certain website functions, such as the shopping basket or video playback, would otherwise not work. Others analyse user behaviour or display advertising. Cookies necessary for electronic communications, functions requested by you (such as the shopping basket), or website optimisation (such as audience measurement) are stored under Article 6(1)(f) GDPR unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies to provide technically reliable, optimised services. Where consent has been requested for cookies or comparable recognition technologies, processing is based exclusively on that consent (Article 6(1)(a) GDPR and Section 25(1) TTDSG); consent may be withdrawn at any time.

You can configure your browser to notify you when cookies are set, allow them only in individual cases, refuse cookies in particular cases or generally, and delete them automatically when you close your browser. Disabling cookies may limit this website's functionality. Where third-party or analytics cookies are used, we will provide separate information in this policy and request consent where necessary.

Use of SalesViewer® technology

This website collects and stores data for marketing, market research and optimisation purposes using technology from SalesViewer® GmbH, on the basis of the website operator's legitimate interests (Article 6(1)(f) GDPR).

A JavaScript-based code is used to collect and use company-related data. Data collected through this technology is encrypted using a non-reversible one-way function (hashing). The data is immediately pseudonymised and is not used to identify individual website visitors personally.

Data stored through SalesViewer® is deleted once it is no longer required for its intended purpose and no statutory retention obligations prevent deletion.

You may object to future collection and storage at any time by clicking this link: https://www.salesviewer.com/opt-out. This prevents future SalesViewer® collection on this website by placing an opt-out cookie on your device. If you delete cookies in your browser, you will need to click the link again.

Server log files

The website provider automatically collects and stores information transmitted by your browser in server log files. This includes:
Browser type and version, operating system used, referrer URL, hostname of the accessing computer, time of the server request and IP address.

This data is not combined with other data sources. It is collected under Article 6(1)(f) GDPR. The website operator has a legitimate interest in ensuring technically reliable presentation and optimisation of the website, for which server log files are necessary.

Contact form

If you send us enquiries using the contact form, we store the information entered, including your contact details, to process the enquiry and respond to follow-up questions. We do not disclose this data without your consent. Processing is based on Article 6(1)(b) GDPR where the enquiry relates to a contract or pre-contractual steps. Otherwise, it is based on our legitimate interest in efficiently handling enquiries (Article 6(1)(f) GDPR) or on your consent (Article 6(1)(a) GDPR), where requested; consent may be withdrawn at any time. We retain contact-form data until you request deletion, withdraw consent to storage or the purpose for storage ceases, for example when the enquiry has been fully dealt with. Mandatory statutory provisions, particularly retention periods, remain unaffected.

Enquiries by email, telephone or fax

If you contact us by email, telephone or fax, we store and process your enquiry and any associated personal data, such as your name and the enquiry itself, to deal with your request. We do not disclose this data without your consent. Processing is based on Article 6(1)(b) GDPR where the enquiry relates to a contract or pre-contractual steps. Otherwise, it is based on our legitimate interest in efficiently handling enquiries (Article 6(1)(f) GDPR) or your consent (Article 6(1)(a) GDPR), where requested; consent may be withdrawn at any time. We retain the data until you request deletion, withdraw consent to storage or the purpose ceases, such as when your enquiry has been resolved. Mandatory statutory requirements, particularly retention periods, remain unaffected.

Processing customer and contractual data

We collect, process and use personal data only where necessary to establish, define or amend a contractual relationship (customer master data). The legal basis is Article 6(1)(b) GDPR, which permits processing to perform a contract or take pre-contractual steps. We process usage data about visits to our websites only where necessary to enable or bill for the service. Customer data is deleted once an order has been completed or the business relationship ends, subject to statutory retention periods.

5. Social media

Facebook plugins (Like & Share buttons)

This website incorporates plugins from the Facebook social network, provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook, collected data is also transferred to the USA and other third countries.

You can identify Facebook plugins by the Facebook logo or “Like” button on this website. An overview is available at https://developers.facebook.com/docs/plugins/?locale=de_DE. When you visit the website, the plugin establishes a direct connection between your browser and Facebook's servers. Facebook learns that your IP address visited this website. If you click “Like” while logged in to Facebook, you can link our content to your Facebook profile, allowing Facebook to associate the visit with your account. As website operator, we do not know the content of the data transmitted or how Facebook uses it. Further information is available in Facebook's privacy policy: https://de-de.facebook.com/privacy/explanation. To prevent Facebook from associating your visit with your account, log out of Facebook.

Facebook plugins are used under Article 6(1)(f) GDPR; the operator has a legitimate interest in broad visibility on social media. Where consent has been requested, processing is based exclusively on Article 6(1)(a) GDPR and Section 25(1) TTDSG insofar as it covers cookies or device access, such as fingerprinting. Consent may be withdrawn at any time. Where personal data is collected on our website and passed to Facebook, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are joint controllers (Article 26 GDPR). Joint responsibility is limited to collection and transmission; Facebook's subsequent processing is excluded. Our joint obligations are set out in an agreement: https://www.facebook.com/legal/controller_addendum. Under that agreement, we are responsible for providing privacy information and implementing the tool securely on our website; Facebook is responsible for the security of its products. You may exercise rights concerning data processed by Facebook directly with Facebook. If you contact us, we must forward your request to Facebook. Transfers to the USA rely on the European Commission's standard contractual clauses. Details: https://www.facebook.com/legal/EU_data_transfer_addendum, https://de-de.facebook.com/help/566994660333381 and https://www.facebook.com/policy.php.

Instagram plugin

This website incorporates Instagram functions provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. If you are logged in to Instagram, clicking the Instagram button allows you to link website content to your Instagram profile, enabling Instagram to associate your visit with your account. As website operator, we do not know the content of transmitted data or how Instagram uses it. Storage and analysis are based on Article 6(1)(f) GDPR and our legitimate interest in broad social media visibility. Where consent has been requested, processing is based exclusively on Article 6(1)(a) GDPR and Section 25(1) TTDSG insofar as it covers cookies or device access, such as fingerprinting. Consent may be withdrawn at any time.

Where this tool collects personal data on our website and transfers it to Facebook or Instagram, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are joint controllers under Article 26 GDPR. Joint responsibility covers only collection and transmission, not subsequent processing by Facebook or Instagram. Our obligations are set out in the joint controller agreement: https://www.facebook.com/legal/controller_addendum. Under this agreement, we provide privacy information and implement the tools securely on our website, while Facebook is responsible for the security of Facebook and Instagram products. You may exercise your data protection rights, such as access requests, directly with Facebook. If you submit them to us, we must forward them to Facebook.

Transfers to the USA rely on the European Commission's standard contractual clauses. Details: https://www.facebook.com/legal/EU_data_transfer_addendum, https://help.instagram.com/519522125107875 and https://de-de.facebook.com/help/566994660333381. Further information is available in Instagram's privacy policy: https://instagram.com/about/legal/privacy/.

6. Analytics tools and advertising

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics allows the website operator to analyse visitor behaviour, including page views, time spent on pages, operating systems used and users' origins. This information is associated with the user's device, but not with a device ID.

Google Analytics may also record mouse movements, scrolling and clicks. It uses modelling methods to supplement collected datasets and machine learning to analyse data. It uses technologies such as cookies or device fingerprinting to recognise users and analyse their behaviour. Information collected by Google about use of this website is generally transferred to and stored on a Google server in the USA. This service is used on the basis of your consent under Article 6(1)(a) GDPR and Section 25(1) TTDSG, which you may withdraw at any time. Transfers to the USA rely on the European Commission's standard contractual clauses. Details: https://privacy.google.com/businesses/controllerterms/mccs/

Browser plugin

You can prevent Google from collecting and processing your data by downloading and installing the browser plugin available at https://tools.google.com/dlpage/gaoptout?hl=de. Further information about how Google Analytics handles user data can be found in Google's privacy information: https://support.google.com/analytics/answer/6004245?hl=de.

Data processing agreement

We have concluded a data processing agreement with Google and fully comply with the strict requirements of German data protection authorities when using Google Analytics.

Google Ads

The website operator uses Google Ads, an online advertising programme provided by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. Google Ads enables us to display adverts in Google Search or on third-party websites when users enter particular search terms (keyword targeting). Targeted adverts may also be displayed using information Google holds about users, such as location and interests (audience targeting). We can analyse this data quantitatively, for example by examining which search terms triggered our adverts and how many adverts resulted in clicks.

This service is used with your consent under Article 6(1)(a) GDPR and Section 25(1) TTDSG. Consent may be withdrawn at any time. Transfers to the USA rely on the European Commission's standard contractual clauses. Details: https://policies.google.com/privacy/frameworks and https://privacy.google.com/businesses/controllerterms/mccs/.

Google Conversion Tracking

This website uses Google Conversion Tracking, provided by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. This allows Google and us to see whether users have taken certain actions, such as clicking buttons or viewing or buying products. The information is used to compile conversion statistics. We can see the total number of users who clicked our adverts and what actions they took, but receive no information that personally identifies individual users. Google uses cookies or similar recognition technologies to identify users.

This service is used with your consent under Article 6(1)(a) GDPR and Section 25(1) TTDSG. Consent may be withdrawn at any time. More information about Google Conversion Tracking is available in Google's privacy policy: https://policies.google.com/privacy?hl=de.

7. Newsletter

Newsletter data

To subscribe to our newsletter, you must provide an email address and information allowing us to verify that you own that address and agree to receive the newsletter. Other information is not collected, or is provided voluntarily. We use this data exclusively to send the requested information and do not disclose it to third parties. Processing of newsletter registration data is based exclusively on your consent (Article 6(1)(a) GDPR). You may withdraw consent to storing your data and email address and using it to send newsletters at any time, for example through the unsubscribe link in the newsletter. Withdrawal does not affect the lawfulness of previous processing.

We and our newsletter service provider store the data you provide for newsletter subscriptions until you unsubscribe. We then remove it from the mailing list, or do so when the purpose ceases. We reserve the right to delete or block email addresses from our mailing list at our discretion under our legitimate interests (Article 6(1)(f) GDPR). Data stored for other purposes is unaffected.

After you unsubscribe, we or our newsletter service provider may store your email address on a suppression list where necessary to prevent future mailings. This data is used solely for that purpose and is not combined with other data. This protects your interests and ours in complying with newsletter legislation (legitimate interests under Article 6(1)(f) GDPR). There is no fixed retention period for the suppression list. You may object where your interests override our legitimate interests.

Mailingwork

This website uses Mailingwork to send newsletters. The provider is Mailingwork GmbH, Schönherrstraße 8, Building 10d, Entrance N, 09113 Chemnitz, Germany. Mailingwork is a service for organising and analysing newsletter campaigns. Data entered for subscriptions, such as email addresses, is stored on Mailingwork servers within the EU.

Newsletters sent through Mailingwork allow us to analyse recipients' behaviour, including how many open a newsletter and how often individual links are clicked. Conversion tracking can also show whether a predefined action, such as purchasing a product, follows a click. Processing is based on your consent (Article 6(1)(a) GDPR). You may withdraw it at any time by unsubscribing, without affecting the lawfulness of previous processing. If you do not want Mailingwork to analyse your activity, you must unsubscribe using the link included in every newsletter.

We retain newsletter subscription data until you unsubscribe, after which it is deleted from our servers and Mailingwork's servers. Data stored for other purposes, such as member-area email addresses, remains unaffected. For further details, see Mailingwork's privacy policy: https://mailingwork.de/datenschutz/

8. Plugins and tools

YouTube with enhanced privacy protection

This website embeds YouTube videos. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. We use YouTube's enhanced privacy mode, which YouTube states prevents it from storing information about visitors before they watch a video. This does not necessarily prevent data sharing with YouTube partners. YouTube connects to Google's DoubleClick network regardless of whether you watch a video. When you start a video, a connection is established to YouTube's servers, which are informed which of our pages you visited. If you are logged in to YouTube, it can associate your browsing activity with your personal profile. You can prevent this by logging out.

After a video starts, YouTube may store cookies on your device or use similar recognition technologies, such as device fingerprinting. It can use information about visitors to compile video statistics, improve usability and prevent fraud. Starting a video may trigger other processing over which we have no control. We use YouTube to present our online services attractively, which constitutes a legitimate interest under Article 6(1)(f) GDPR. Where consent has been requested, processing is based exclusively on Article 6(1)(a) GDPR and Section 25(1) TTDSG insofar as consent covers cookies or device access, such as fingerprinting. Consent may be withdrawn at any time. See YouTube's privacy information: https://policies.google.com/privacy?hl=de.

Vimeo without tracking (Do Not Track)

This website uses plugins from the Vimeo video platform, provided by Vimeo Inc., 555 West 18th Street, New York, NY 10011, USA. Visiting a page containing a Vimeo video establishes a connection to Vimeo's servers, which receive information about the page visited and your IP address. However, we have configured Vimeo not to track your activity or set cookies.

We use Vimeo to present our online services attractively, a legitimate interest under Article 6(1)(f) GDPR. Where consent has been requested, processing is based exclusively on Article 6(1)(a) GDPR and may be withdrawn at any time. Transfers to the USA rely on the European Commission's standard contractual clauses and, according to Vimeo, “legitimate business interests”. Details: https://vimeo.com/privacy. Further information about Vimeo's handling of user data is available in its privacy policy: https://vimeo.com/privacy.

Google Web Fonts

This website uses web fonts provided by Google to display typefaces consistently. When you open a page, your browser loads the required fonts into its cache, which requires a connection to Google's servers. Google thereby learns that this website was accessed from your IP address. We use Google Web Fonts under Article 6(1)(f) GDPR, based on our legitimate interest in consistent typography. Where consent has been requested, processing is based exclusively on Article 6(1)(a) GDPR and Section 25(1) TTDSG insofar as consent covers cookies or device access, such as fingerprinting. Consent may be withdrawn at any time. If your browser does not support web fonts, a standard font on your computer will be used. Further information: https://developers.google.com/fonts/faq and Google's privacy policy: https://policies.google.com/privacy?hl=de.

Google Maps

This website uses Google Maps, provided by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. To use Google Maps, your IP address must be stored. This information is generally transferred to and stored on Google's servers in the USA. We have no control over that transfer. When Google Maps is enabled, Google may use Google Web Fonts to ensure consistent typography; your browser loads the necessary fonts into its cache.

We use Google Maps to present our online services attractively and make the locations listed on our website easier to find. This is a legitimate interest under Article 6(1)(f) GDPR. Where consent has been requested, processing is based exclusively on Article 6(1)(a) GDPR and Section 25(1) TTDSG insofar as consent covers cookies or device access, such as fingerprinting. Consent may be withdrawn at any time. Transfers to the USA rely on the European Commission's standard contractual clauses. Details: https://privacy.google.com/businesses/gdprcontrollerterms and https://business.safety.google/controllerterms/sccs. More information about Google's handling of user data is available in its privacy policy: https://policies.google.com/privacy?hl=de.